Job Description

We are seeking friendly and efficient Stewards to join our team. As a Steward, you will play a crucial role in providing exceptional customer service and ensuring an enjoyable dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and maintaining a clean and organised dining area.

The candidate must note that this position requires excellent communication skills in both Hindi and in English, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

KEY ROLES AND RESPONSIBILITIES

As a Steward, you will…

– Greet guests warmly and create a welcoming atmosphere in the café.

– Present menus and provide detailed information on food and beverage options.

– Monitor tables and take accurate food and drink orders from customers.

– Communicate effectively with kitchen staff to ensure prompt and accurate preparation of orders.

– Serve food and beverages to guests in a timely and efficient manner.

– Anticipate guest needs, providing recommendations and answering queries they may have.

– Maintain knowledge of the dishes on the menu, specials and menu changes along with allergens and possible dietary restrictions.

– Ensure proper table setup, including tableware, utensils and condiments.

– Clear and clean tables promptly after guests finish their meals.

– Process guest payments and transactions accurately.

– Collaborate with others on the team to maintain smooth operation.

– Follow all health and safety guidelines, including proper food handling and sanitation procedures.

The Candidate Must Possess…

– Previous experience as a server or in a customer service role.

– Strong interpersonal and communication skills in both Hindi and in English, to effectively interact with guests and team members along with the ability to handle difficult situations gracefully.

– Ability to thrive in a fast-paced environment while maintaining a positive and professional attitude.

– Excellent multi-tasking and organisational skills, with attention to detail.

– Flexibility to work shifts including weekends and holidays, as required.

– Physical stamina to stand for extended periods and carry trays of food and beverages.

– Familiarity with point-of-sale (POS) systems.