Housekeeping GSA

November 8, 2023
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Job Description

*Job Description: Housekeeping Guest Service Associate (GSA)*

*Position Overview:*
The Housekeeping Guest Service Associate (GSA) is a vital team member responsible for ensuring the overall cleanliness and maintenance of guest rooms, public areas, and back-of-house spaces within the hotel premises. They play a crucial role in providing a comfortable and welcoming environment for all guests.

*Key Responsibilities:*
1. Perform cleaning and maintenance tasks in guest rooms, including making beds, replenishing linens, cleaning bathrooms, and restocking amenities.
2. Maintain cleanliness and organization in public areas such as lobbies, corridors, and recreational areas, ensuring a pleasant atmosphere for guests.
3. Regularly inspect and report any maintenance issues, such as damaged furniture, broken fixtures, or malfunctioning equipment, to the appropriate department for prompt resolution.
4. Handle guest requests promptly and professionally, ensuring a high level of customer service and guest satisfaction.
5. Coordinate with the laundry department for efficient handling of linens, towels, and other hotel materials to ensure an adequate supply for guest rooms and public areas.
6. Follow established safety and security protocols to maintain a secure and hazard-free environment for guests and staff.
7. Work closely with other housekeeping team members to ensure a seamless and efficient workflow, especially during peak occupancy periods.
8. Adhere to the hotel’s standards and procedures, including those related to cleanliness, hygiene, and quality control, to uphold the hotel’s reputation for excellence in hospitality.

*Skills and Qualifications:*
1. High school diploma or equivalent.
2. Previous experience in housekeeping or a related field is preferred.
3. Strong attention to detail and a commitment to maintaining high cleanliness standards.
4. Excellent communication and interpersonal skills to effectively interact with guests and colleagues.
5. Physical stamina and the ability to handle repetitive tasks, including lifting, bending, and standing for extended periods.
6. Familiarity with cleaning equipment and supplies, as well as an understanding of safety protocols.
7. Ability to work independently and as part of a team in a fast-paced and dynamic environment.
8. Flexibility to work various shifts, including weekends and holidays, as per the demands of the hotel’s operations.