Job Description

As a Guest Relation Executive at Hunger Inc Hospitality, you will be an ambassador for the exceptional service, beverages and cuisine that are the characteristics of our dining experience. You ensure warm and personal attention to all our guests, and make them feel welcome and valued.

We have two roles open, one at The Bombay Canteen and the other at O Pedro. This role will report to the Restaurant Manager of the respective location.

Our flagship restaurant, The Bombay Canteen showcases the wealth of India’s cuisine by recreating local, seasonal dishes and reinterpreting age old Indian culinary traditions in a frequently changing menu. Our next venture, O Pedro, pays homage to the energy of Goa in a menu that brings back the fun of tropical living with simple, sophisticated food and drink, with influences from the state’s Portuguese history. Bombay Sweet Shop is a modern day mithai shop which brings back the magic of mithai in a never seen before avatar, in a fun and contemporary way, while staying deeply rooted in traditions and techniques.Our online venture – enthucutlet is a bimonthly food mag that brings you unusual stories about food in India, and our all-day cafe Veronica’s, holds a piece of Mumbai’s heart in the iconic Jude Bakery, and showcases the best sandwiches, coffee, bakes, and wine!

The Bombay Canteen and O Pedro are currently ranked among India’s top 10 restaurants by Condé Nast Traveler India.

Responsibilities:
– Consistently offer professional, friendly and engaging service in an informative, casual, helpful manner and ensure all guests feel welcomed.
– Answer all telephone enquiries and record all reservations in the reservations software
– Ensure reservations reconfirmations are done in a timely manner, and the reservation information is shared with the team
– Follow all safety and sanitation policies of the organization
– Have an intricate knowledge of ongoing promotions, specials and festivities
– Adhere to Hunger Inc. policies, procedures and service standards

Qualifications:
– Excellent communication and organizational skills
– Previous Reservations systems and point of sales experience an asset
– Ability to work cohesively with fellow colleagues as part of a team and work well under pressure in a fast paced environment
– Strong interpersonal and problem solving abilities
– Ability to focus attention on guest needs, remaining calm and courteous at all times