Job Description

Central Reservation Executive

Job Description

Maintain up-to-date customer database and records in reservation management system
Service Reminder call to customers as per process
Take appointments during Service Reminder calls and update the system
Post Service Feedback calls to customers as per the process
Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.

Requirements and skills

Minimum 3 months experience as a Client/ Customer Interaction
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving attitude
Ability to work well with a team
Graduation from any stream, preferably BBA/ BMS

Education: Any Graduate
Compensation: Between 15 – 25 K Monthly IN HAND