Job Description

*Job Title: Maintenance and Support Technician (MST)*

*Job Summary:*
The Maintenance and Support Technician (MST) is responsible for ensuring the smooth operation and maintenance of the hotel’s facilities and equipment. This position requires a strong technical background and the ability to handle various maintenance tasks efficiently and effectively. The MST plays a critical role in maintaining a comfortable and safe environment for guests and employees.

*Responsibilities:*
– Perform routine maintenance tasks, including plumbing, electrical, and HVAC repairs, to ensure the proper functioning of the hotel’s facilities.
– Conduct regular inspections of the property to identify any maintenance issues and promptly address them to prevent potential hazards or disruptions.
– Respond to maintenance requests from guests and staff, and resolve issues in a timely and courteous manner to ensure high levels of guest satisfaction.
– Coordinate with external contractors and vendors for specialized repairs or maintenance services that fall outside the scope of in-house capabilities.
– Maintain accurate records of maintenance activities, including repair logs, equipment inventories, and service contracts, to ensure a comprehensive and organized maintenance system.
– Implement preventive maintenance schedules to proactively address potential equipment failures and extend the lifespan of hotel assets.
– Uphold safety and security standards by adhering to all relevant regulations and protocols and ensuring the proper functioning of safety equipment, such as fire alarms and emergency lighting.
– Assist in the procurement of maintenance supplies and equipment, and monitor inventory levels to ensure an adequate stock of necessary materials.

*Requirements:*
– High school diploma or equivalent; relevant technical certifications or vocational training are a plus.
– Proven experience in general maintenance work, preferably in a hospitality or similar environment.
– Strong knowledge of electrical, plumbing, and HVAC systems, as well as basic carpentry and painting skills.
– Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
– Excellent problem-solving skills and the ability to quickly assess and address maintenance issues.
– Strong communication skills and the ability to interact professionally with guests, colleagues, and external service providers.
– Attention to detail and a proactive approach to maintenance to ensure a high standard of facility upkeep.
– Flexibility to work during evenings, weekends, and holidays as required.

We invite qualified candidates to apply for this important role and contribute to the overall success and guest satisfaction of our esteemed hotel.