Job Description

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Monitoring employee performance and conducting regular evaluations to help improve customer service.
Collecting payments and maintaining records of budgets, funds, and expenses.
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Organizing activities and assigning responsibilities to employees to ensure productivity.
Coordinating with external parties, including suppliers, travel agencies, and conference planners.
Evaluating hotel performance and ensuring compliance with health and safety rules.
Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.